Simple and clear information on fragrance hygiene standards, transit damages, and hassle-free replacements.
Perfumes and body sprays are intimate personal grooming products. Under Indian Consumer Protection (E-Commerce) Rules and hygiene standards, opened, unsealed, or sprayed bottles cannot be returned or refunded.
Fragrance perception is subjective and unique to each individual. Therefore, returns or exchanges cannot be accommodated based on personal scent preferences or longevity expectations.
If your parcel arrives broken, leaking, or damaged during courier transit, Svix will provide a free replacement bottle.
To qualify for a replacement, you must report the issue within 48 hours of marked delivery and share a continuous, uncut 360° unboxing video showing the outer shipping label and the damaged bottle.
Getting your replacement is simple and quick:
Capture an uncut 360° video while opening your delivery box and showing the label.
Share your Order ID and video via WhatsApp (+91 70168 04419) or email (info@svix.in) within 48 hours.
Once verified, we immediately dispatch a brand-new replacement bottle with live tracking.
Have an issue with your delivery or need assistance with your order? Contact our support concierge:
