Refund Policy

Upon delivery, the courier will ask for a One-Time Password (OTP) sent to your registered mobile number.

Please inspect the package carefully and record an unboxing video before providing the OTP. Ensure the outer carton and tamper seals are not broken or compromised. If the package appears damaged, you must either reject the delivery or accept it with negative Proof of Delivery (POD) remarks and photos.

If you accept delivery of an order that is partial, damaged, or tampered, you must provide:

• A Negative POD Image with courier remarks declaring damage.
• A continuous 360-degree Unboxing Video showing the shipping label, packaging condition, and contents.

If you reject the delivery or submit a verified negative POD with unboxing footage, Svix will promptly reship any missing or damaged items at zero additional cost.

Note: Cash refunds are not issued for damaged items originally sent; a fresh replacement will be reshipped upon verification.

If a customer accepts delivery without providing negative POD remarks and does not submit a 360-degree unboxing video, Svix cannot be held liable for returns or refunds.

For any issues related to your order, email info@svix.in or WhatsApp +91 70168 04419 within 48 hours of delivery.

The brand is not responsible for damage occurring after delivery or damage not visible in the initial unboxing video.

All orders require OTP confirmation or a signature upon delivery. If someone else (family member, colleague, neighbour, or security) accepts the delivery on your behalf, the brand is not responsible for items accepted by that alternate recipient unless an unboxing video is provided.

Shipping and handling fees (if applicable) are displayed at checkout before payment. These charges cover courier logistics and are non-refundable once the package is dispatched.

Under no circumstances will a refund be processed until the damaged or rejected item has been received and inspected at our warehouse.

In dispute cases between shipping partner claims and the customer, refunds will be processed once the shipping partner acknowledges incorrect delivery. Approved refunds are credited directly back to the original payment method within 5–7 working days.